Warranty and Disclaimers

Warranty, Use and Disclaimers:

Return and Exchange Policy:

At DoubleLock USA, as Bullish as we are, we know that sometimes products don’t fit your needs.  DoubleLock USA offers a return policy, within 30 days of receiving your purchase. To initiate a return or exchange, please contact our team via link  BullStrong@doublelockusa.com to obtain instructions. 

To qualify for a return or exchange, products must be in their original packaging, unopened, and unused. Applicable keys, codes or accessories must be included.

Warranty Information:

DoubleLock USA stands behind the quality of our products. Our Limited Warranty covers any defects in material and workmanship for one year from the date of the validated purchase. If a defect arises within this warranty period, we'll replace the defective device with a new one of the same type. Our warranty does not include keys, SO PLACE THE MASTER KEY IN A SAFE PLACE. 

DoubleLock USA does not cover damage resulting from misuse, alteration of the product, or other failure to follow the manufacturer's instructions.

We are Bullish, but no locks are impervious. DoubleLock products are designed to deter theft but we cannot guarantee complete prevention in all cases. Therefore, DoubleLock USA cannot be responsible for any assets or items that are stolen or damaged during a criminal attempt. 

DoubleLock USA is not liable for damages or costs associated with lost keys or number codes. Replacement Keys are NOT available, SO SECURE THE MASTER KEY IN A SAFE PLACE. We also cannot be held responsible for any damage, injury, or loss caused by improper use of the product. 

Use and Care:

Doublelock USA recommends regular lubrication of your Locks and Padlocks to prevent jamming and ensure continuous trouble-free operation. We recommend using an anti-moisture, anti-corrosion lubricant made with a high-grade oil and lanolin base for this purpose. Marine and high saltwater environments may require additional lubrication to maintain optimal use. 

First, clean your Lock or Padlock from any dust and grime (you may want to use degreaser spray for heavily soiled products). The areas that need lubrication are the cylinder, combination dial and any insertion points, such as shackle tips and deadbolt locking points. Next, apply a small amount of lubricant to the parts listed above and proceed to open and close / lock and unlock your lock at least five times to ensure even coating of all internal parts. Last, wipe away any remaining lubricant and repeat regularly to keep your product in top condition.

Thank you for choosing DoubleLock USA.  Strong locks, NO BULL!